PQ Desk is the AI-native help desk that drafts replies, routes tickets, and summarizes conversations — so your team handles complex issues instead of answering the same question for the 50th time.
14-day free trial. No credit card.
When a ticket comes in, PQ Desk immediately drafts a suggested reply from your knowledge base and past resolved tickets. One click to send.
PQ Desk reads each ticket and routes it to the best agent based on topic, priority, and current workload. No manual triage.
PQ Desk condenses long ticket threads into a single-paragraph summary. Every ticket also gets auto-suggested tags — no manual sorting.
PQ Desk tracks SLA response and resolution targets per ticket category. Real-time compliance dashboard with volume trends and agent performance breakdowns.
Connect any IMAP mailbox. PQ Desk polls for new messages, parses them into tickets with full attachment support, and threads replies by subject.
Built on PQ Intel infrastructure and our LLM pipeline. Native AI you won't find in Zendesk, Freshdesk, or FreeScout.
Telegram voice messages transcribed via Yandex SpeechKit, summarized by GPT, and auto-created as tickets. No typing needed — support from your microphone.
Auto-detect frustrated customers via sentiment analysis. Angry tickets jump the queue before the customer has to ask for a manager.
Ask your knowledge base in natural language. AI searches docs, finds the answer, and drafts a reply — all from a single query via vector search.
Embeddable chat widget that answers customer questions from your KB in real time. Only escalates to a human when the AI can't resolve it.
Connect your GitHub repo. PQ Desk watches for code changes, flags outdated help articles, and drafts updates automatically. Docs stay in sync with your product.
Your knowledge base is automatically structured for LLM consumption. MCP endpoints, llms.txt, and semantic search indexes — your docs become AI-native.
Import your existing help desk from Zendesk, Freshdesk, Usedesk, or any IMAP source. No data loss. No broken links. Switch in minutes.
PQ Desk is being built to work with autonomous AI agents — like Hermes — to triage, categorize, assign, and resolve tickets without human intervention.
Autonomous agents read incoming tickets, categorize by type and severity, and assign to the appropriate queue — all before a human sees it.
Agents follow structured workflows for common issues: password resets, billing inquiries, feature requests. Humans only step in for exceptions.
Agents create kanban tasks from tickets automatically. Bug reports become engineering tasks, feature requests enter the backlog without manual copying.
PQ Desk unifies every channel into a single queue.
IMAP ingestion. Every inbound email becomes a ticket automatically.
Bot for ticket creation, management, and agent notifications.
Ticket form embedded in your product. Customers submit without leaving.
Create tickets from any external system. Full CRUD.
Connect your channels and PQ Desk starts working immediately.
Link your support email, Telegram bot, and in-app widget. PQ Desk starts ingesting tickets immediately.
Every incoming ticket is auto-assigned, auto-tagged, and gets a suggested AI reply. Your team reviews and sends.
Long threads get condensed. Tickets get auto-tagged by category and priority. Your team finds what matters instantly.
Unlike Zendesk ($55/agent) and Freshdesk ($15/agent), PQ Desk charges a flat monthly rate. Add as many agents as you need.
Every AI feature is native — not an expensive add-on.
| Zendesk | FreeScout | Freshdesk | PQ Desk | |
|---|---|---|---|---|
| AI reply suggestions | Add-on ($50+) | — | Limited | Native |
| AI summarization | — | — | — | Native |
| AI auto-tagging | — | — | — | Native |
| Telegram agent UI | — | Module | — | Built-in |
| Email ingestion | Native | Native | Native | Native |
| Pricing model | $55/agent | Free (self-host) | $15/agent | $39 flat |
14-day free trial. No credit card. Full Pro features included. Cancel anytime.