Services

Retainers
The Foundation$15,000–$25,000 Growth LAB$21,000–$42,000 Growth OSFrom $180,000

Diagnostics & Sprints
Analytics Audit$3,497 Churn Prediction$4,997 Activation Deep Dive$4,997 Pricing Audit$2,997 Focused Sprint Onboarding Review$4,997 Experiment Velocity$3,497
Tool Sprints
PostHog Setup$2,497+ Chameleon Flows$1,997+ A/B Testing + ML$4,997+ Stripe & RFM$2,997

Launch Packages
AI Feature Launch$12,000–$16,000 Feature Launch Intelligence$6,500–$9,500 PLG Motion Sprint$9,500–$14,500 Fundraise Readiness$6,500–$9,500 PMF + GTM + Launch$12,000–$18,000 App Launch Sprint$6,500–$9,500 Experiment Program$4,500–$7,500

Not sure where to start?

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How it Works

DFY Track
Strategic Engagement
Qualify → Discover → Build → Deliver. Jake works with your team for measurable growth.

Self-Serve Track
On-Demand App
Sign up, connect data, get intelligence. Lead finder, enrichment, signals, content.

Engagement Detail
Full DFY Process
Week-by-week breakdown of a done-with-you engagement.

Two paths, one destination

Pick the track that fits your team. Both deliver the same intelligence engine.
Compare the tracks →
Proof

Case Studies
Healthcare SaaS E-commerce SaaS View all →

Results
Results

Compare
vs Hiring In-House vs Agency vs Fractional

"$272K–$505K in annual impact identified for a healthcare SaaS."
See case study →
Workshops

Live Workshops
Product DNA Live Session$197 JTBD Half-Day Sprint$497 Analytics Audit Workshop$1,297 Kill Churn Sprint$950 PMF Validation Program$950

Cohort Programs
Product Analytics for B2B SaaS Churn Analysis & Prevention Data-Driven PMF Validation See all programs →

Format

Focused live sessions via Zoom. Work on your actual product. Walk away with deliverables same day.

From $197
View all workshops →
Resources

Learn
Framework Blog Newsletter

Products
SaaS Product DNA$147 PLG Scorecard$147 Churn Diagnosis Playbook$147 Pricing Strategy Workbook$147 Onboarding Teardown Kit$147 Browse all 10 products →

DNA Analyzer

Classify your SaaS product across 10 dimensions. Free.
Get it →
Book a Call →

Two Tracks

DFY: Strategic Engagement Self-Serve: On-Demand App Full DFY process detail →

Case Studies

Healthcare SaaS E-commerce SaaS View all →

Results

Results

Compare

vs Hiring In-House vs Agency vs Fractional

Live Workshops

Product DNA Live Session JTBD Half-Day Sprint Analytics Audit Workshop Kill Churn Sprint PMF Validation Program

Cohort Programs

Product Analytics for B2B SaaS Churn Analysis & Prevention Data-Driven PMF Validation See all programs → See all workshops →

Learn

Framework Blog Newsletter

Products

SaaS Product DNA PLG Scorecard Churn Diagnosis Playbook Pricing Strategy Workbook Onboarding Teardown Kit Browse all 10 →

Free Tools

DNA Analyzer (free) Free Positioning Teardown PostHog Health Check Experiment Scorecard Pricing Worksheet

Contact

Book a Call →

All Features

AI-native help desk built for shipping teams. Every feature starts with an LLM call.

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AI Draft Replies

Every incoming ticket gets a suggested reply drafted from your knowledge base and past resolved tickets. Agents review, edit if needed, and send in one click.

Draft ready the moment you open the ticket
Works with email, Telegram, and in-app widget
Supports any language your customers write in

AI Ticket Routing

PQ Desk reads the content of each ticket and routes it to the best agent based on topic, priority, and current workload.

Route by category: bug, feature, billing, question
Auto-prioritize critical issues
Round-robin or skill-based assignment
Escalate when SLA is at risk

AI Summarization

Long ticket threads condensed into a single-paragraph summary. Onboard new agents in minutes instead of hours.

One-click summarization of any ticket
Agent handoff with full context
Catch up on 50 tickets in minutes

AI Auto-Tagging

Every ticket gets auto-suggested tags: category, sentiment, product area. Filter, report, and trend-analyze without manual data entry.

AI suggests tags: bug, feature, billing, question
Create custom tags
Filter and report by tag automatically

Telegram Agent Interface

The only help desk with a native Telegram agent interface. Reply to tickets, assign agents, and get notifications — all from Telegram.

Create and reply to tickets via bot
Push notifications for new tickets
Quick actions: assign, close, escalate
Works on mobile

Email Ingestion

Connect any IMAP mailbox. Every inbound email becomes a ticket automatically. SMTP for outbound replies. Full email threading.

IMAP polling with configurable intervals
Email parsing with attachment support
SMTP sending with reply tracking
Threaded conversations by subject

SLA Tracking

Set response and resolution targets per ticket category. Real-time SLA compliance dashboard with breach alerts.

Custom SLA targets per category
Real-time compliance monitoring
Breach alerts and reporting
Agent performance metrics

Reporting & Charts

Volume trends, agent performance, SLA compliance — all visualized out of the box. Exportable for team reviews.

Daily volume charts
Agent performance breakdown
SLA compliance trends
Tag distribution analysis

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